InternetCE FAQS Frequently Asked Questions
1. What is Internet Continuing Education (InternetCE)? InternetCE is a provider of online correspondence courses that are taken over the Internet using a computer linked to our web site. Once you complete a course, you must take and pass an online, multiple-choice exam to prove your proficiency in that subject to your home state governing authority. Time spent online varies from student to student but will roughly approximate the number of credit hours awarded by successful completion of each course.2. Is InternetCE approved in my home state? Courses offered by InternetCE are currently approved for North Carolina, and will quickly be rolled out to additional states as approvals to do so are received. To find out if InternetCE courses have been approved for your state simply go to our home page and click on the state of licensure button.
3. What type of courses does InternetCE currently offer? InternetCE offers courses for Insurance licensees who hold Life/Accident and Health, Property and Liability, and/or Adjuster licenses, where applicable. Please review our course catalogue for a complete list of the courses we currently offer.
4. Does InternetCE offer Pre-Licensing courses, PACE or CRP credits? Currently, InternetCE does not offer pre-licensing courses, PACE, or CRP credits. However, we will be happy to direct you to private schools that can accommodate those needs. Simply contact our offices at 1-800-835-5314.
5. Will my InternetCE courses apply for meeting non-resident insurance license requirements in states other than my home resident state of licensure? You will receive a certificate of course completion for each InternetCE course successfully passed, for your home resident state only. While each state varies, the usual procedure for non-resident filing is to send a faxed copy or original duplicate to each non-resident state, along with a cover letter and a Letter of Reciprocity. Additional certificates (duplicates) can be obtained for a modest fee. Call the State Insurance Department for authority and procedure verification.
6. How do I set up my user ID and password with InternetCE? First time enrollees can create an online account with InternetCE by registering with us online. Once their registration is complete, they will then have a unique I.D. and password that they can use to login to the system. Previous student users can login by using their I.D. and password.
7. What if I forget my I.D. and Password? If you are not able to access your online account, simply call us toll free at 1-800-835-5314.
8. What kind of personal information does InternetCE keep on file about me? In order to report your C.E. credits to your resident state governing authority and create your CE Certificate of Course Completion, InternetCE must obtain the following information.
o Your name (as listed on your insurance license)
o Mailing address
o Phone numbers
o Email address
o License number (if applicable)
Depending on the state you may also need to provide the following:
o Your full social security number, or
o Last four digits of your social security number
9. Is my account information safe with InternetCE? Absolutely! Our secure web servers surpass industry standards in relation to the capture and delivery of sensitive information.
10. Which courses should I choose? After clicking on your state and license type, you will be presented with a list of state approved courses for your particular license. Our "State Requirements" button will show you the requirements for your home state (hours needed, deadline dates, non-repeat rules, etc.).
11. How do I prevent repeating a class? If you are a former InternetCE student and identify yourself as a prior student customer, the course catalog will only present you with those courses that you are currently eligible to take. You may also call our office at 1-800-835-5314 to double check in case you have taken any of our "public classes" in live teaching situations. Each state has different "non-repeat" rules.
12. How many credit hours are given for each course? Credit hours for each course vary by state. Once you have indicated your resident state and license type, you will be able to view a course catalogue -- complete with course numbers, credit hours, and tuition fees -- for each class offered.
13. How do I go about enrolling for an InternetCE course? We provide you with four convenient ways to enroll in our courses:
o Online at InternetCE.com
o Toll-free phone – 1-800-835-5314
o Fax – 1-919-662-5464
o Mail – InternetCE, P.O. Box 8, Garner, NC 27529
14. What payment options do I have? When registering online, you can pay for your courses with a Visa or MasterCard. We accept MasterCard, Visa, money orders, personal and business checks for phone/fax/mail orders. Simply call us at 1-800-835-5314 to make arrangements.
15. What is InternetCE's refund and tuition credit policy? We do not offer cash refunds. Students may, however, substitute other online courses in exchange for a course or courses for which they have previously signed up, with an equal or lesser number of credit hours. There is no additional charge for changing to another eligible online course.
16. What are my options for taking courses? You can take courses online at www.InternetCE.com or by attending live classes in North and South Carolina.
17. Does InternetCE offer bundled pricing? Bundled pricing is available for most courses, both online and live. To receive a bundled discount, all courses must be ordered at one time, for one particular licensee. For live courses, all state filing fees are included. For online courses, state filing fees are in addition to bundled pricing.
18. What are State Filing Fees? Some states require us to pay a fee to file your credits with the appropriate state authority. We collect these fees when applicable, and forward them when filing your credits for you. If applicable, filing fees will be shown on your invoice on our checkout screen.
19. How long do I have to complete my course(s) before my payment credits expire? For online courses - you have 12 months from the time of purchase to complete your courses for credit. Your online course expiration deadline will be shown in your on-line account information. For live classroom courses - students may carry forward tuition course credits for one academic period, with courses to be completed by the end of that academic period (annually, bi-annually, depending on that states' CE requirements), at which time courses and tuition credits shall expire.
20. How are online courses presented? InternetCE uses a unique system to facilitate easy absorption of the material. Information is presented in large type that is easy to read. Key items are highlighted in red. Periodic true/false questions are interspersed to make sure you are learning key items. You may review the material as much as you like before taking your online multiple-choice exam.
21. Can I print my online course materials and test questions? All online courses are delivered online, by going to our web site with your user I.D. and password. Printing of online course materials and test questions is not allowed.
22. Do I have to do my online course all at once? You are allowed to access your course(s) as often as necessary to prepare for your on-line exam. The online tool also provides you with the ability to bookmark where you leave off each time you exit the course material.
23. How are online tests presented? All InternetCE tests are uniquely presented and consist of 25-50 multiple-choice questions, which are selected at random by the computer. You must receive a score of 70% or more to receive a passing grade. If you fail an exam, you can retest immediately. When you retest, the computer will randomly select a new set of questions and present you with a new, unique exam.
24. If I lose my Internet connection while taking an exam, will my answers be lost? If you lose your Internet connection, InternetCE will save any answers completed, so you can re-log on and complete your exam.
25. When will I receive my online Completion of Exam Certificate? After an exam is successfully completed, some states allow you to print out your exam certificate on-line. Otherwise, we will mail your certificate to you within 2-3 business days. Should you lose your course completion certificate, we will provide you with duplicates at no additional charge.
26. Does InternetCE report my credit hours to the state? For those states that require us to do so, we will report your hours as required, usually every 10 – 15 days. Whenever any courses are reported to any state or governing authority, it will show up on your online account information.