We want to hear about your experience with our insurance continuing education courses and customer service.
I recently made some changes to my portfolio of insurance policies and mutual funds. My accounts span three different companies, and I had to contact each to make the changes. All of my transactions went smoothly. If I were asked to describe my interactions with the customer service representatives from each company, I’d say that two were fine and the third was really impressive.
What was so impressive about the third?
It had nothing to do with company policy. My request was quickly fulfilled by all three companies and no one offered me any incentives. The difference is actually quite simple – the third company interacted with me like a person. The service representative had a conversational tone, didn’t seem rushed, and sounded like she was smiling on the other end of the line. She also anticipated my needs by making sure I understood how to complete the form I needed to fill out and send back.
We all have stories of horrific and exemplary customer service. And realistically, the majority of our experiences are somewhere in between – satisfactory but not noteworthy.
At InternetCE, we believe that the quality of our insurance continuing education courses and our customer service is what differentiates us from our competitors. Your interactions with us should be noticeably positive. The feedback we’ve received suggests that our customers agree. But since it’s easy for any company to boast about it’s quality, we’d like to give everyone an opportunity to hear it from our customers.
We want to hear from you!
We’d like to start sharing customer experiences on this blog. What do you think of our insurance ce courses? What are your impressions of our service? If you’re willing to share your experience with readers, please email your story to email@example.com.
When sharing your story, we’d love for you to answer some of these questions:
- Which insurance ce courses have you taken recently?
- How have those courses benefited you and your professional development?
- What features of the courses appealed to you most?
- Would you recommend us to others? And if so, why?
- Did you have any concerns before signing up for our courses?
- Have you interacted with our staff? If so, what was the situation and how do you feel we handed it?
Want some free publicity?
If you let us share your experience on this blog, we’ll include a brief profile about you too (after all, we can all benefit from some extra mentions of our business and expertise!). So please be sure to write a little bit about yourself when you send your story – what you do, what products you work with, the company you work for, recent accomplishments – anything you’d like to share.
And of course, you’re also welcome to share your experiences by commenting on this (or any) article on this blog!
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Shelley A. Gable is an instructional designer and freelance writer. She has developed training for functions such as financial services, call centers, and engineering education. Shelley writes articles on topics related to training and management for print and online publications. Visit Shelley’s website at http://shelleygable.wordpress.com.